Effective / 生效日期: October 8, 2026 / 2026年10月8日
This policy explains when and how refunds are handled for KikuMark purchases. Contact: support@kikumark.com
This policy applies to purchases made directly through the KikuMark website. Web payments are processed through Paddle.
The KikuNinja 30-Day Pass is a one-time purchase — it is not a subscription and does not automatically renew. It provides 30 days of KikuNinja access, including 180 minutes of transcription and up to 60 listening practice sessions.
Refund requests may be made to support@kikumark.com for duplicate purchases, accidental purchases, incorrect charges, or material technical problems preventing use of the purchased service.
Please include your KikuMark account email and enough information to identify the purchase (for example, the Paddle order or transaction identifier and the purchase date). Please do not send passwords or full payment-card credentials.
Refund requests are reviewed case-by-case. Refunds are generally not guaranteed after substantial use of the included quota, except where applicable consumer law requires otherwise.
Approved refunds are normally returned to the original payment method through Paddle. Processing time may depend on Paddle, the payment method and your financial institution.
Purchases made in the Apple App Store or Google Play remain subject to the applicable store's refund policies.
Nothing in this policy limits mandatory consumer rights under applicable law.
本政策适用于直接通过 KikuMark 网站进行的购买；网页端付款由 Paddle 处理。
KikuNinja 30 天通行证为一次性购买——不是订阅，也不会自动续订。它提供 30 天 KikuNinja 权益，包含 180 分钟转写额度和最多 60 次听力练习。
如遇重复购买、误购、扣款错误，或存在妨碍使用所购服务的重大技术问题，可发送邮件至 support@kikumark.com 申请退款。
请提供您的 KikuMark 账户邮箱，以及足以识别该购买的信息（例如 Paddle 订单号或交易标识符、购买日期）。请勿发送密码或完整银行卡支付凭证。
退款申请将逐案审核。除适用消费者法律另有要求外，在已大量使用所含额度的情况下，退款通常不予保证。
获批的退款通常通过 Paddle 退回原支付方式。到账时间可能取决于 Paddle、支付方式及您的金融机构。
通过 Apple App Store 或 Google Play 完成的购买，仍适用相应商店的退款政策。
本政策的任何内容均不限制适用法律下的强制性消费者权利。